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Cancellation and Refund Policy

This “Cancellation & Returns Policy” together with the “Terms of Use” apply to every sale of products or services (hereinafter referred to as “Products or Services”) made by the company under the name EVENOS SA, headquartered in Corfu, Ethniki Paleokastritsa, Alykes, with No. GEMI. 33442033000, with Tax Identification Number: 094294206 of the Tax Office of Corfu (hereinafter referred to as the “COMPANY”) through its online store, ebenos.gr (hereinafter referred to as the “Online Store”) and constitute the entire binding agreement between the COMPANY and its Customers.

Product Return

The Customer can easily return the products he has purchased from the online store because he simply changed his mind, within fourteen (14) days of receiving them. The Customer can deliver the products directly to the COMPANY’s central warehouse or send them at his own expense to the COMPANY’s central warehouse. In any case for online orders, the Customer is obliged to contact the COMPANY’s Customer Service department before returning the products, either by telephone (tel: +30 26610 43809), or by sending an e-mail (e-mail to the e-mail address: info@ebenos.gr).

In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, under the following terms and conditions:

  • Within a period of fourteen (14) calendar days from delivery or receipt (when the Customer has selected “pick-up from the store”) and in the case of multiple goods ordered by the Customer with one order and delivered separately from the time of receipt and the last one, the Customer is entitled to withdraw from the sale (hereinafter “Withdrawal”).
  • This withdrawal is unjustified and the Customer must return the product in exactly the same excellent condition as received. Specifically, the returned product must be unused, in excellent condition (“as new”), exactly as before its sale, in its complete original packaging (box, nylon, foam, etc.) which should not have any tears or damage/alterations) and with all the contents of the original packaging (instructions for use, characteristics and warranties, etc.). Furthermore, in order for the product return to be accepted, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are reflected on the purchase document.
  • The return of the item is accepted only if the Customer has previously paid any amount charged by the COMPANY for sending the product to him and the shipping costs for its return.
  • The declaration of withdrawal is exercised in writing by completing the relevant form and sending it to the email address info@ebenos.gr and the COMPANY is obliged to confirm in writing the receipt of the declaration of withdrawal as soon as it receives it.
  • The Customer is obliged to return the products within fourteen (14) calendar days from the day on which he notified the withdrawal to “EVENOS SA, Ethniki Paliokastritsa, Alykes 49100, Corfu.
  • Following the declaration of withdrawal, the COMPANY is obliged to refund to the Customer the price received. In the event of the Customer being charged via credit card, the COMPANY, once it has received the price from the Bank, will be obliged to inform the Bank of the cancellation of the transaction and the Bank will take any necessary action. Following this information, the COMPANY bears no responsibility for the time and manner of execution of the reversal, which is regulated by the contract drawn up between the issuing bank and the Customer. In the event that the Customer had chosen the option “pickup from our central warehouses”, the refund to him will be made by bank transfer, either by returning the money (of an equal amount) to a declared bank account, or by crediting an equal amount to a credit or debit card, the details of which he must notify us.
  • The refund of the price due to withdrawal to the Customer will be made no later than fourteen (14) working days from the time the COMPANY received demonstrable knowledge of his withdrawal. Delivery costs are not refunded only if the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
  • The Customer is liable to compensate the COMPANY if he/she made use of the goods other than that necessary to establish the nature, characteristics and functioning of the goods in the period up to the declaration of withdrawal, and the COMPANY is entitled to agree with the Customer on its compensation, even by mutual offsetting.
  • A product that was sold with an additional gift must be returned together with the additional gift, otherwise the value of the gift will be deducted from the refunded amount.

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